Shopify returns, warranty and repairs. All in one place.

Both. Most merchants start with everyday returns: a customer requests a return through the portal, your team approves it, a return label is issued, and the item is received and refunded or exchanged. Warranty claims, repair jobs, supplier tracking and dangerous-goods handling run on the same records and can be switched on when your products need them.

Yes. ReturnMate installs from the Shopify App Store and runs inside the Shopify admin. It reads your orders, customers and products, and writes refunds, exchanges, store credit and order tags back to Shopify. Billing runs through Shopify, so it appears on your existing Shopify invoice.

The Free plan is US$0 — 5 returns a month, then US$2 per additional return (max 30/month), no credit card required. Starter is US$49/month for up to 50 returns (then US$2 per additional RMA, capped at US$200/month), Growth is US$299/month, Ops is US$599/month and Scale is US$1,349/month. Extra staff seats (US$8 per user) and extra locations (US$49) can be added to any plan; Advanced Analytics (US$249/month) is available on Growth and Ops. Enterprise is US$2,500/month for unlimited returns, scoped with our team for multi-brand operations. All prices are in USD and billed through Shopify.

ReturnMate installs from the Shopify App Store and connects to your store directly, so basic returns can be running the same day. Configuration that reflects your own operation — return rules, warranty terms, fault codes, dangerous-goods classification per SKU, SLA thresholds, locations and staff permissions — is added step by step, and a demo is the quickest way to plan it if your setup is more involved.

Yes — Gorgias and Zendesk are supported natively, so RMA context appears alongside the customer conversation. There is also a REST API with real-time webhooks for anything custom.

Live in Australia and New Zealand: Australia Post, StarTrack, TNT (FedEx AU), Team Global Express, Mainfreight and NZ Post. In beta worldwide: FedEx, UPS, DHL Express, Aramex, USPS, Canada Post, Purolator, Canpar, Royal Mail, DPD (UK), InPost, GLS, PostNL, DHL Parcel (Germany), Aramex AU (Fastway) and CouriersPlease. Carrier routing is dangerous-goods aware, so restricted items are only offered compliant services.

Yes. Multi-store runs hub-and-spoke: transfers between locations, location-based role permissions, dedicated warehouse views, and reporting consolidated across every connected store.

Yes. ReturnMate classifies dangerous goods per SKU (UN number, class, packing group), generates transport documents prepared in accordance with the ADG Code (Edition 7.9) automatically, enforces carrier restrictions so non-compliant routing is blocked at the point of label creation, and applies DG surcharges transparently.

Yes. Third-party repairs are raised as TPR-prefixed RMAs, which keeps them separate from your own sales. You can quote paid repairs through Shopify checkout for out-of-warranty items without exposing refunds or store credit.

Those platforms are strong at the returns process itself, and several now offer warranty modules too. The difference is how far the workflow goes after that. ReturnMate is built for the operational work that follows: technician assignment and diagnostics, labour tracking and paid repair quotes through Shopify checkout, three-level fault classification tied back to suppliers for recovery, warehouse receiving across locations, and dangerous goods classification and documentation. If your returns are mostly apparel, they are a better fit than us. If a return usually means an inspection, a repair, a supplier claim or a compliance form, that is what we are for.