# ReturnMate

> ReturnMate is a post-sale operations engine for Shopify merchants. It manages returns (RMAs), warranty repairs, dangerous goods compliance, and supplier fault tracking in one system. Built for merchants shipping complex, repair-heavy, or regulated products including lithium batteries, electronics, appliances, and industrial equipment.

## Key Pages

- [Homepage](https://returnmate.io): Overview of ReturnMate as a post-sale operations platform
- [Features](https://returnmate.io/features): Complete platform capabilities including 12 workflow types
- [Dangerous Goods](https://returnmate.io/dangerous-goods): Dangerous goods shipping — transport documents prepared to the Australian Dangerous Goods Code (Edition 7.9)
- [Pricing](https://returnmate.io/pricing): Free ($0, 5 RMAs/mo), Starter ($49/mo), Growth ($299/mo), Ops ($599/mo), Scale ($1,349/mo), Enterprise ($2,500/mo). No trial period — start on Free.
- [Contact](https://returnmate.io/contact): Book a demo

## Help Centre

- [Help Home](https://help.returnmate.io/help): Operational playbooks and configuration reference
- [Why ReturnMate Exists](https://help.returnmate.io/help/getting-started/why-returnmate): Positioning and problem statement
- [Workflow Guide](https://help.returnmate.io/help/getting-started/workflow-guide): All 12 RMA workflow types
- [Dangerous Goods Compliance](https://help.returnmate.io/help/integrations/dangerous-goods): DG classification and transport documents
- [Warranty Lifecycle](https://help.returnmate.io/help/warranty-repairs/warranty-lifecycle): Complete warranty claim process

## What ReturnMate Does

- Processes returns, warranty claims, and repairs with 12 configurable workflow types
- Generates dangerous goods transport documents prepared in accordance with the ADG Code (Edition 7.9) automatically
- Tracks supplier faults with three-level fault code classification
- Verifies serial numbers at submission and receiving with mismatch detection
- Generates shipping labels with Australia Post, StarTrack, TNT, Team Global Express, Mainfreight and NZ Post (live), plus FedEx, UPS, DHL Express, Royal Mail, DPD and 10 more global carriers (beta)
- Supports multi-location operations with hub-and-spoke transfers and RBAC
- Provides shipping cost analytics, product failure analysis, and SLA monitoring
- Offers repair quote workflow with customer payment via Shopify checkout
- Handles counter swaps (in-store replacements) with automated inventory and credit management
- Includes branded customer self-service portal with email verification and evidence capture

## Who It's For

Shopify merchants shipping complex, repair-heavy, or regulated products:
- Lithium batteries and power stations
- Consumer electronics
- Appliances and white goods
- Tools and industrial equipment
- E-bikes and mobility devices
- Aerosols and pressurised goods
- Automotive and lead-acid batteries
- Medical and laboratory equipment

## Pricing (USD, billed monthly through Shopify; last updated 16 August 2026)

- Free: $0/month — 5 RMAs/month included, then $2 per RMA (max 30/month); 1 location, 2 staff; portal, standard returns & warranty, fault-code logging, DG compliance
- Starter: $49/month — 50 RMAs included, then $2 per RMA (capped at $200/month); helpdesk sync (Gorgias, Zendesk), third-party repairs, serial tracking, core analytics; 1 location, 3 staff
- Growth: $299/month — 250 RMAs, SLA tracking, enhanced repair workflows, process & inspection analytics; 2 locations, 5 staff
- Ops: $599/month — 500 RMAs, full RMA/warranty/repair workflows, restocking-fee management; 2 locations, 20 staff
- Scale: $1,349/month — 1,000 RMAs, advanced analytics, REST API, webhooks, MCP connector (AI assistants); 10 locations, unlimited staff
- Enterprise: $2,500/month — unlimited RMAs, multi-store consolidation, dedicated onboarding (contact sales)
- Add-ons: extra staff $8/user/month, extra location $49/month (Starter+), Advanced Analytics $249/month (Growth & Ops)
- No free trial — the Free plan replaces it. Annual pricing for Ops and Scale on request.

## Company

- Based in Sydney, Australia
- Support: support@matehq.com.au
- Help Centre: https://help.returnmate.io