TNT (FedEx) + ReturnMate

TNT (operated by FedEx in Australia) handles our heavier DG shipments and any RMA that needs a scheduled pickup. Integration covers label creation, pickup booking with real-time availability windows, and live tracking.

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§ 01 — Capabilities

What the TNT (FedEx) connection actually does.

TNT SOAP API label creation
Pickup booking with real-time pickup window availability
Dangerous goods capability (no weight limit)
Service code configuration per shop (default 76 = Road Express)
Live tracking via CCT endpoint with HTML response parsing
Depot drop-off as an alternative to pickup

§ 02 — In practice

Where it earns its place.

Scheduled pickup for heavy DG

A 40kg battery pack needs to come back. ReturnMate selects TNT automatically (DG > 22kg), books a pickup with the customer's chosen window (from TNT's real-time availability API), and generates the transport document for the driver.

Customer-chosen pickup window

At portal submission the customer sees TNT's real available windows for their postcode over the next 5 business days, picks one, and the pickup is booked on RMA approval.

Depot drop-off alternative

For customers who'd rather drop off than wait, ReturnMate offers the TNT depot drop-off path with a FedEx-branded label. The FedEx AU depot locator is linked directly from the portal.

§ 03 — Setup

How TNT (FedEx) gets connected.

Carrier accounts are set up by our team, not by you. We contact TNT (FedEx) directly, obtain API access against your existing commercial account, and apply it — so you never have to source or handle API credentials.

You send us three things
Your existing TNT (FedEx) account number, written authority for ReturnMate to contact them on your behalf, and your account manager's name, email and phone number.
We contact TNT (FedEx)
Our support team requests API access against your account and handles the paperwork and technical back-and-forth with the carrier.
We apply the credentials
Credentials are stored encrypted against your shop. They are never shown to you and never need to be — there is nothing for you to paste or maintain.
We test it end to end
We generate a test label — including the dangerous goods transport document where it applies — and confirm it works before the carrier goes live for your team.

Turnaround varies by carrier, depending on how quickly they issue API access. Support confirms the expected timeline for TNT (FedEx) when you start onboarding. Don't have an account with them yet? We can help you set one up.

§ FAQ

Questions about TNT (FedEx).

How do real-time pickup windows work?

We query TNT's CCT (Collection) endpoint with the customer's postcode and requested date range. The response contains available windows (e.g. "9am–12pm Tuesday", "1pm–5pm Thursday") that we surface in the customer portal.

What happens if a pickup is missed?

TNT retries one business day later by default. If the second attempt fails, the RMA surfaces a "pickup failed" notification for staff to re-book or switch the customer to depot drop-off.

Is there a test label environment?

Yes. TNT provides a UAT endpoint. Set TNT_ENV=uat in configuration and all labels generate as test labels that TNT won't actually ship.

§ Enquire

Ask about the TNT (FedEx) integration.

Tell us how you ship with TNT (FedEx)

Volumes, lanes, whether you already have an account — we'll come back within one business day.

§ Related

Often set up together.

Carriers

Wire your stack together.

Start free — 5 returns a month on the Free plan, no credit card required. Billed through Shopify.

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