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Carriers integration

StarTrack + ReturnMate

StarTrack (operated by Australia Post) is our go-to DG-capable carrier for items under 22kg. ReturnMate integrates with the eParcel API to generate labels, produce ADG-compliant transport documents, and apply DG surcharges transparently.

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§ 01 — Capabilities

What the integration does.

  • eParcel label creation with DG support
  • ADG 7.1 transport document generation
  • DG surcharge application with merchant visibility
  • Tracking sync via eParcel API
  • Service code selection per shop (EXP, PR, etc.)
  • Automatic routing for DG items under 22kg from ReturnMate's DG catalogue
§ 02 — Use cases

How merchants use it.

Lithium battery returns

Customer returns a 10kg portable power station. ReturnMate detects the SKU is on the shop's DG catalogue, routes the shipment to StarTrack, applies the DG surcharge, and generates both the shipping label and the ADG-compliant transport document.

Premium freight for heavy non-DG

For non-DG items where AusPost would be slow, StarTrack EXP service gets the return to the warehouse faster with the same branded-label experience.

PAC pricing for inbound returns

StarTrack PAC (Parcel Avoider Consumer) rate is available for inbound customer returns. Configured with your AusPost MyPost Business API key since StarTrack uses AusPost credentials for PAC.

§ 03 — Setup

Connect StarTrack in minutes.

  1. 1

    Configure StarTrack eParcel

    Settings → Carriers → StarTrack. Enter your eParcel account number, API key, and password.

  2. 2

    Mark SKUs as DG in your product catalogue

    Settings → Product Catalogue. Tick "Dangerous Goods" for affected SKUs and set UN number, class, and packing group. ReturnMate will route those SKUs to StarTrack automatically.

  3. 3

    Generate a test DG label

    Create a test RMA with a DG-flagged SKU. ReturnMate produces both the shipping label and the transport document in a single PDF, ready for the courier.

§ 04 — FAQ

Questions about StarTrack.

Does StarTrack handle all DG classes?

StarTrack accepts most commonly-shipped DG classes (lithium batteries, aerosols, flammable liquids in limited quantities). Class 1 (explosives), 7 (radioactive), and some class 6.2 (infectious) are excluded. ReturnMate blocks unsupported classes at the rating step.

What if my item is DG and over 22kg?

ReturnMate routes heavier DG shipments to TNT (FedEx), which has higher-weight DG capability. The merchant doesn't need to know — the routing is automatic based on weight + DG status.

Are transport documents kept for compliance?

Yes. Every ADG transport document generated is archived in S3 and linked from the RMA detail page, so you have the compliance record for 3+ years.

Related

Also integrated.

Carriers

Australia Post

MyPost Business labels, PAC rates, branded labels, address validation.

Read more Carriers

TNT (FedEx)

Express labels with pickup scheduling, dangerous goods capability, real-time pickup windows.

Read more Carriers

Team Global Express

National freight with depot drop-off network, multi-item consignments, PrintDocument labels.

Read more Carriers

Mainfreight

Trans-Tasman freight network — AU + NZ domestic from a single account, with DG capability across both markets.

Read more

Ready to connect StarTrack?

14-day free trial. No credit card required. Billed through Shopify.

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