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FedEx + ReturnMate

BetaThis integration is production-deployed and merchant-usable today. We're still expanding feature coverage and may iterate on behaviour as we learn from real usage. No service interruptions are expected.

FedEx provides global shipping coverage for ReturnMate merchants outside Australia (where TNT serves the AU market under the FedEx group). The integration uses OAuth2 against FedEx's modern REST API for ship, rate, track and pickup operations across the US, Canada, Europe, and most other markets. Currently in Beta — production-ready for US and Canada operations, with broader EU and rest-of-world expansion landing in upcoming releases.

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§ 01 — Capabilities

What the FedEx connection actually does.

  • OAuth2 connection to FedEx Developer account
  • Global Ship, Rate, Track and Pickup endpoints
  • Pickup booking with real-time availability windows where supported
  • Dangerous-goods support across major markets
  • Multi-package shipments on a single consignment
  • Time-definite and Saturday delivery services where available
§ 02 — In practice

Where it earns its place.

US merchant return shipping

US-based merchants use FedEx as a primary domestic carrier. ReturnMate generates branded labels, books pickups via the FedEx Ground network, and syncs tracking events to the RMA timeline.

Canadian operations

Canadian merchants — or US merchants who ship to / from Canada — use FedEx as either primary or secondary carrier alongside Canada Post. Customs documentation surfaces in the same record for cross-border returns.

International returns from EU markets

European-based merchants (or anyone shipping to / from EU) use FedEx for cross-border returns. Standard FedEx International Priority and Economy services are supported.

DG-aware routing for non-AU merchants

For lithium battery, aerosol, or other DG returns outside Australia, FedEx is the default DG-capable global carrier. ReturnMate routes automatically based on SKU DG flags.

§ 03 — Setup

How FedEx gets connected.

Carrier accounts are set up by our team, not by you. We contact FedEx directly, obtain API access against your existing commercial account, and apply it — so you never have to source or handle API credentials.

  1. You send us three things

    Your existing FedEx account number, written authority for ReturnMate to contact them on your behalf, and your account manager's name, email and phone number.

  2. We contact FedEx

    Our support team requests API access against your account and handles the paperwork and technical back-and-forth with the carrier.

  3. We apply the credentials

    Credentials are stored encrypted against your shop. They are never shown to you and never need to be — there is nothing for you to paste or maintain.

  4. We test it end to end

    We generate a test label — including the dangerous goods transport document where it applies — and confirm it works before the carrier goes live for your team.

Turnaround varies by carrier, depending on how quickly they issue API access. Support confirms the expected timeline for FedEx when you start onboarding. Don't have an account with them yet? We can help you set one up.

§ FAQ

Questions about FedEx.

Why is FedEx Beta when TNT (FedEx AU) is production?

TNT runs on the legacy SOAP API specific to FedEx Australia and has been in production for ReturnMate AU merchants for some time. The global FedEx REST API is a separate integration covering everywhere except AU. It is newer and still expanding feature coverage market-by-market — hence Beta. The two coexist; AU merchants stay on TNT, non-AU merchants use FedEx.

Does the FedEx integration cover Canada?

Yes. Canada is a fully-supported market in the FedEx REST API and ReturnMate handles ship/rate/track/pickup for Canadian merchants and cross-border US-Canada movements.

How does FedEx pricing compare to UPS for cross-border returns?

They're generally comparable for US domestic and Canada — actual rates depend on your account negotiation. ReturnMate supports both as parallel integrations so merchants can rate-shop at the customer portal and pick the cheaper option per shipment.

§ Enquire

Ask about the FedEx integration.

Tell us how you ship with FedEx

Volumes, lanes, whether you already have an account — we'll come back within one business day.

§ Related

Often set up together.

Carriers

UPS

Global Ship/Rate/Track/Pickup for US, Canada, EU. OAuth2 Basic Auth REST API as a primary or backup non-AU carrier.

View integration →Carriers

USPS

US Postal Service — affordable domestic + international labels, free package pickup, address validation. REST API for US merchants.

View integration →Carriers

Canada Post

Canadian national post — domestic and international labels, address validation, tracked rates. REST API for Canadian merchants.

View integration →Carriers

TNT (FedEx)

Express labels with pickup scheduling, dangerous goods capability, real-time pickup windows.

View integration →Carriers

Mainfreight

Trans-Tasman freight network — AU + NZ domestic from a single account, with DG capability across both markets.

View integration →Commerce

Shopify

Native install with orders, customers, inventory, refunds, draft orders, and mandatory-webhook compliance.

View integration →

Wire your stack together.

Start free — 5 returns a month on the Free plan, no credit card required. Billed through Shopify.

Book a demo →All integrations