FedEx + ReturnMate*
FedEx provides global shipping coverage for ReturnMate merchants outside Australia (where TNT serves the AU market under the FedEx group). The integration uses OAuth2 against FedEx's modern REST API for ship, rate, track and pickup operations across the US, Canada, Europe, and most other markets. Currently in Beta — production-ready for US and Canada operations, with broader EU and rest-of-world expansion landing in upcoming releases.
What the integration does.
- OAuth2 connection to FedEx Developer account
- Global Ship, Rate, Track and Pickup endpoints
- Pickup booking with real-time availability windows where supported
- Dangerous-goods support across major markets
- Multi-package shipments on a single consignment
- Time-definite and Saturday delivery services where available
How merchants use it.
US merchant return shipping
US-based merchants use FedEx as a primary domestic carrier. ReturnMate generates branded labels, books pickups via the FedEx Ground network, and syncs tracking events to the RMA timeline.
Canadian operations
Canadian merchants — or US merchants who ship to / from Canada — use FedEx as either primary or secondary carrier alongside Canada Post. Customs documentation surfaces in the same record for cross-border returns.
International returns from EU markets
European-based merchants (or anyone shipping to / from EU) use FedEx for cross-border returns. Standard FedEx International Priority and Economy services are supported.
DG-aware routing for non-AU merchants
For lithium battery, aerosol, or other DG returns outside Australia, FedEx is the default DG-capable global carrier. ReturnMate routes automatically based on SKU DG flags.
Connect FedEx in minutes.
- 1
Set up a FedEx Developer account
Register at developer.fedex.com and create a project. ReturnMate uses the FedEx REST APIs (not the legacy SOAP).
- 2
OAuth2 connect to ReturnMate
Settings → Carriers → FedEx → Connect. Run the OAuth flow. Tokens stored encrypted per shop and auto-refreshed.
- 3
Configure markets and services
Pick which FedEx services to use per market (US Ground, International Priority, etc.). Test with the FedEx sandbox before going live.
Questions about FedEx.
Why is FedEx Beta when TNT (FedEx AU) is production?
TNT runs on the legacy SOAP API specific to FedEx Australia and has been in production for ReturnMate AU merchants for some time. The global FedEx REST API is a separate integration covering everywhere except AU. It is newer and still expanding feature coverage market-by-market — hence Beta. The two coexist; AU merchants stay on TNT, non-AU merchants use FedEx.
Does the FedEx integration cover Canada?
Yes. Canada is a fully-supported market in the FedEx REST API and ReturnMate handles ship/rate/track/pickup for Canadian merchants and cross-border US-Canada movements.
How does FedEx pricing compare to UPS for cross-border returns?
They're generally comparable for US domestic and Canada — actual rates depend on your account negotiation. ReturnMate supports both as parallel integrations so merchants can rate-shop at the customer portal and pick the cheaper option per shipment.
Also integrated.
UPS
Global Ship/Rate/Track/Pickup for US, Canada, EU. OAuth2 Basic Auth REST API as a primary or backup non-AU carrier.
Read more CarriersUSPS
US Postal Service — affordable domestic + international labels, free package pickup, address validation. REST API for US merchants.
Read more CarriersCanada Post
Canadian national post — domestic and international labels, address validation, tracked rates. REST API for Canadian merchants.
Read more CarriersTNT (FedEx)
Express labels with pickup scheduling, dangerous goods capability, real-time pickup windows.
Read more CarriersMainfreight
Trans-Tasman freight network — AU + NZ domestic from a single account, with DG capability across both markets.
Read more CommerceShopify
Native install with orders, customers, inventory, refunds, draft orders, and mandatory-webhook compliance.
Read moreReady to connect FedEx?
14-day free trial. No credit card required. Billed through Shopify.