Team Global Express + ReturnMate
Team Global Express (TGE) is our go-to for national freight and any RMA where a depot drop-off makes sense. Integration covers PrintDocument label generation, multi-item consignments, and tracking sync.
What the integration does.
- PrintDocument API label generation
- Multi-item consignments on a single label
- Depot drop-off network — no pickup booking needed
- Business-to-business service codes for trade returns
- Service codes configured per shop (default X = B2B, R = B2C)
- Tracking sync with consignment number
How merchants use it.
Multi-item consignments
Customer returns three items on one RMA. TGE generates a single consignment with all three items listed, one label, one tracking number — finance reconciles one line, not three.
Depot drop-off for B2C
For customers who'd rather drop off, the portal offers TGE depot drop-off with a location finder. No pickup booking needed, no wait window.
B2B trade returns
For TradeMate-sourced trade returns, TGE's B2B service code (X) is used automatically — freight-class pricing, end-of-day consolidation, depot-to-depot handling.
Connect Team Global Express in minutes.
- 1
Enter TGE credentials
Settings → Carriers → Team Global Express. Enter TGE API key, secret, and account number. Choose UAT or production environment.
- 2
Pick service codes
Choose service code per shipment direction. Defaults: X for inbound B2B, R for B2C outbound. Multi-store configurations can override per location.
- 3
Test a consignment
Generate a test label from Settings → Carriers. Verify a multi-item consignment produces one label with all items listed correctly.
Questions about Team Global Express.
Does TGE support dangerous goods?
Limited. TGE accepts some DG classes for freight shipments but not all. For lithium-battery returns, StarTrack (under 22kg) or TNT (over 22kg) are the default routes. Configure DG surcharges in Settings → Carrier Surcharges.
Can I drop off at any TGE depot?
Yes, any TGE-branded depot accepts drop-offs with a valid pre-printed label. The customer portal links to the TGE depot finder filtered by postcode.
What does the "X" service code mean?
TGE service codes: X = B2B freight, R = B2C consumer. Most ReturnMate customers use X for inbound returns from trade customers and R for consumer returns. The correct code is picked automatically based on order type; override per shop if needed.
Also integrated.
Australia Post
MyPost Business labels, PAC rates, branded labels, address validation.
Read more CarriersStarTrack
Premium freight with dangerous-goods capability, eParcel labels, DG transport docs.
Read more CarriersTNT (FedEx)
Express labels with pickup scheduling, dangerous goods capability, real-time pickup windows.
Read more CarriersMainfreight
Trans-Tasman freight network — AU + NZ domestic from a single account, with DG capability across both markets.
Read moreReady to connect Team Global Express?
14-day free trial. No credit card required. Billed through Shopify.