Gorgias + ReturnMate
Gorgias and ReturnMate share the same customer, so the two deserve to share the same timeline. OAuth connects in a click; tickets link to RMAs with bidirectional status sync and a sidebar widget that shows RMA details inside Gorgias.
What the integration does.
- OAuth 2.0 connect — no API key paste
- Link or create Gorgias tickets from any RMA
- Two-way message sync — replies in either system appear in the other
- Gorgias HelpDesk sidebar widget showing RMA status + quick actions
- Webhook-driven ticket events appear on the RMA timeline
- Configurable per-direction sync: inbound only, outbound only, or both
How merchants use it.
Link an existing ticket
From the RMA detail page, type a ticket ID (or pick from auto-suggest scoped to the customer email). Ticket + RMA are now bidirectional. Every status change on either side posts to the other.
Create a ticket from an RMA
No existing ticket? Click Create Ticket from the RMA. A new Gorgias ticket opens with the customer, order, and RMA number pre-filled. Support picks up, your team takes over.
Sidebar widget for support agents
Install the Gorgias HelpDesk widget. When an agent opens a ticket from a ReturnMate customer, the widget shows all linked RMAs with status badges + one-click deep link. No tab-switching to check "did we refund this one yet?".
Connect Gorgias in minutes.
- 1
Connect via OAuth
Settings → Integrations → Gorgias → enter your Gorgias subdomain → Connect. Popup runs OAuth. Tokens are stored encrypted per shop.
- 2
Configure sync direction
Choose whether to sync ticket messages inbound only, outbound only, or both. Internal notes can be synced separately with visibility controls (admin_only or all staff).
- 3
Install the sidebar widget
In Gorgias, add the ReturnMate HelpDesk widget URL. Widget auto-authenticates via a signed sidebar API key. Tickets from authenticated ReturnMate customers will surface their RMAs.
Questions about Gorgias.
Does the integration support multiple Gorgias accounts?
One Gorgias account per ReturnMate shop. Multi-store ReturnMate customers with multiple Gorgias accounts install the integration separately per shop.
What happens to a ticket if I delete the RMA?
The RMA deletion removes the link but leaves the Gorgias ticket intact. Gorgias remains the source of truth for customer conversations; ReturnMate only references them.
Are unlinked Gorgias messages stored?
Optionally. Enable "store unlinked messages" and ReturnMate keeps a copy of messages from your Gorgias account that don't have an RMA link — useful for historical search. Retention defaults to 365 days.
Ready to connect Gorgias?
14-day free trial. No credit card required. Billed through Shopify.