Shopify Returns Management for Complex, Regulated & Repair-Heavy Products
What Loop, AfterShip and ReturnGO can't handle: warranty repairs, supplier fault tracking, and dangerous goods compliance — all Shopify-native.
You're already losing margin after the sale — you just can't see it yet.
Native integrations
* Beta ** Coming soon
§ 01 — Built forBuilt for teams where a return isn't just a refund — it's a risk, a repair, or a regulatory form.
Teams handling complex, repair-heavy or regulated products on Shopify — where the post-sale workflow is the difference between margin and loss.
§ 02 — The leakPost-sale admin is killing your margin.
Every untracked return, missed compliance form, and unaccounted supplier fault is money walking out the door. If your team is still using spreadsheets, email threads, and manual processes — you're leaking margin at scale.
Without ReturnMate
- Manual admin chaos across email, spreadsheets, and Shopify notes
- No dangerous goods compliance — shipping at regulatory risk
- No supplier visibility — you eat the cost of faulty products
- Refund leakage — restocking fees missed, shipping costs unrecovered
- No audit trail — disputes become he-said-she-said
- SLA breaches go unnoticed until customers escalate
With ReturnMate
- Every RMA tracked with workflow statuses and full audit trail
- Automated DG transport documents and compliant carrier routing
- Fault codes tied to products and suppliers — accountability built in
- Restocking fees, shipping recovery, and cost analytics in real time
- 100% audit trail — every action, every decision, every person logged
- SLA monitoring with breach notifications and queue views
§ 03 — OutcomesProtect your margin after the sale.
Executives don't buy workflows. They buy outcomes. Here's what ReturnMate actually delivers.
Stop Absorbing Shipping Costs You Shouldn't Be Paying
See exactly what you're spending on return shipping by carrier, direction, and product. Identify where customer-paid returns should apply — and where you're subsidising avoidable costs.
Stop Burning Labour on Work That Should Be Automated
Label generation, approval routing, customer notifications, and portal self-service. Your team handles exceptions and decisions — not data entry.
Identify the Products Silently Driving Your Return Losses
Fault codes tied to products surface which SKUs are costing you money. Failure analysis thresholds flag problems before they compound.
Stop Eating the Cost of Supplier Defects
Three-level fault classification tracks defects back to suppliers. Export data for warranty claims, credits, and the quality conversations you should have been having.
§ 04 — One systemOne system. Complete visibility.
RMA management, warranty diagnostics, shipping, fault tracking, and compliance — with complete staff accountability.
Self-service portal that captures evidence upfront
Barcode receiving for warehouse check-in
See which carriers and products are costing you money
Per-SKU DG classification — UN, class, packing group
Automated DG compliance — no manual paperwork
§ 05 — CapabilitiesWhat your team actually gets.
One platform for RMAs, warranty, repair, shipping, compliance — and accountability.
Ship regulated products without compliance risk
Auto-generated ADG 7.1 transport documents, carrier restrictions enforced, and DG surcharges applied transparently.
Diagnose, quote and complete repairs without admin overhead
Technician assignment, fault codes, labour tracking, and repair quotes with Shopify checkout — all in one RMA.
Accept third-party warranty repairs and get paid for them
TPR-prefixed RMAs for items bought elsewhere. Paid repair quotes for out-of-warranty, no refunds or credits exposed.
See which products and suppliers are costing you money
Return rates by SKU, fault severity analysis, and inventory disposition data you can hand to your supplier.
Process in-store swaps without back-office chaos
Counter Swap handles gift card credits, replacement orders, and inventory transfers in one action at the register.
Send replacements before the return even arrives
Replace in Transit lets you resolve urgently while the original item is still shipping back. Handle the item on arrival.
Resolve issues without requiring a return at all
Remote Resolve for phone fixes or sending replacement parts. Outbound label auto-generated. No unnecessary shipping.
Resolve disputes with evidence, not arguments
Full audit trail with photos, notes, serial numbers, and timestamps. Disputes flagged, SLA paused, resolution documented.
Run multi-store returns from a single dashboard
Hub-and-spoke transfers, location-based RBAC, warehouse views, and centralised reporting across all your Shopify stores.
§ 06 — AnalyticsThe numbers your team — and your CFO — need.
Real-time visibility into refunds, processing time, restocking fee recovery, and returns volume — by location, period, and team.
§ 07 — IntegrationsAU carrier labels and tracking with DG-aware routing.
Australia Post
Standard & express
StarTrack
Premium freight + DG
TNT (FedEx)
Express + pickup scheduling
Team Global Express
National freight
Also integrated: Shopify, Gorgias, Zendesk, and a REST API with real-time webhooks.
Clear, honest pricing.
14-day free trial. Billed through Shopify.
Ops
$599/month
about $20/day
Scale
$1,349/month
about $45/day
Enterprise
Contact us
For complex multi-brand operations
Stop Losing Margin After the Sale
See what your returns are actually costing you.
14-day free trial. No credit card required. Billed through Shopify.