Purolator + ReturnMate

What the Purolator connection actually does.

• Purolator Express and Ground labels (domestic and US lanes)
• Quick estimates from your account rates before the label commits
• Pickup scheduling with self-serve day and window selection
• PIN-based tracking synced onto the RMA timeline
• Shipment void directly from the RMA
• Timed Express services (9AM / 10:30AM) for urgent movements

Where it earns its place.

How Purolator gets connected.

Carrier accounts are set up by our team, not by you. We contact Purolator directly, obtain API access against your existing commercial account, and apply it — so you never have to source or handle API credentials.

1. You send us three things

   Your existing Purolator account number, written authority for ReturnMate to contact them on your behalf, and your account manager's name, email and phone number.

2. We contact Purolator

   Our support team requests API access against your account and handles the paperwork and technical back-and-forth with the carrier.

3. We apply the credentials

   Credentials are stored encrypted against your shop. They are never shown to you and never need to be — there is nothing for you to paste or maintain.

4. We test it end to end

   We generate a test label — including the dangerous goods transport document where it applies — and confirm it works before the carrier goes live for your team.

Turnaround varies by carrier, depending on how quickly they issue API access. Support confirms the expected timeline for Purolator when you start onboarding. Don't have an account with them yet? We can help you set one up.