Run your service bench from anywhere.
Scan incoming units, diagnose faults, capture photos, labour and parts, and move repairs through to resolution — on the same RMA record your customer service and warehouse teams work from.
iOS 16.4+ · Android 10+ · Requires a ReturnMate staff account
Available now for iPhone, iOS 16.4 and later. Open the App Store listing
Available now for Android 10 and later. Open the Google Play listing.
Requires a staff account on a store using ReturnMate. Not a consumer app.
Point the camera. The right job opens.
Scan a device tag, a ReturnMate QR code or a supported carrier label to find the job instantly. Incoming parcels can be received from the workshop floor; existing units open straight into their RMA or repair job.
What's due now, what's arriving, what's blocked.
SLA countdowns let technicians prioritise across a shift instead of working whatever landed last. Everything assigned, waiting or inbound sits in one list.
- Claim unassigned jobs
- Find RMAs by number, customer, order or serial
- See incoming and waiting units
- Track work assigned to you
- Move jobs through the repair workflow
The repair record stays with the unit.
Diagnostics logged at the bench, not typed up later from memory. Everything attaches to the ReturnMate RMA record, so customer service and the warehouse see it the moment it's saved.
- Log faults and diagnostic findings
- Take and attach photos
- Capture and verify serial numbers
- Record labour time and parts used
- Add internal technician notes
- Send customer-facing updates
Close the job from the bench, not the back office.
Run inspections, record warranty determinations, document repairs and resolutions, assign stock dispositions, process counter-swap workflows, hand over completed units and close jobs — all from the phone.
- Warranty determination on the spot
- Stock disposition at resolution
- Counter-swap handover
- Confirmation gate on irreversible actions
The bench stops being a black box.
In most operations the workshop is the step nobody can see into. Tech puts the technician on the same RMA as everyone else — so "where is my repair?" has an answer that doesn't require walking out the back.
Requests a return
Self-service portal. Reason, photos, serial.
Receives the unit
Barcode receipt, location, condition.
Diagnoses and repairs
Faults, photos, labour, parts, determination.
Recovers the cost
Fault data by SKU and batch. Supplier charge-back.
Built for retail service & warranty teams.
Designed for technicians working on products where a return involves more than issuing a refund — anything needing inspection, diagnosis or repair.
It pairs with ReturnMate's warranty & repair workflows, repair counter and job management, RMA management, fault tracking and warehouse receiving. For the process a technician's diagnosis feeds into, from intake to supplier credit, read the guide to managing Shopify warranty claims.
Requires ReturnMate
Tech needs a staff account connected to a store using ReturnMate. Your administrator adds technician accounts under Settings → Users. There's no separate subscription and no per-technician fee.
Not a consumer app
ReturnMate Tech is staff-only. If you're a customer returning a product to a store, use the tracking or return link the retailer sent you — not this app.
Questions about ReturnMate Tech.
When can I download it?
Now, on both platforms. ReturnMate Tech is on the App Store for iPhone (iOS 16.4 and later) and on Google Play for Android 10 and later. Install it from either store, then sign in with your ReturnMate staff account; it needs an active ReturnMate workspace to open jobs.
What is ReturnMate Tech?
The technician companion app for the ReturnMate post-sale operations platform. It covers the workshop side of returns, warranty claims and repairs — receiving a returned parcel, inspection, diagnosis, repair, final resolution — and keeps all of it on the same RMA record customer service and warehouse teams work from.
Who can use it?
Technicians and workshop staff with a staff account connected to a store using ReturnMate. An administrator adds technician accounts under Settings → Users. It's built for retail service and warranty teams, not for consumers.
Can technicians scan return shipping labels?
Yes. A device tag, a ReturnMate QR code or a supported carrier label — including Australia Post, StarTrack, TNT and Team Global Express — opens the right RMA or repair job instantly. Incoming parcels can also be received directly from the workshop floor.
Can technicians record labour, parts and repair photos?
Yes. Faults and diagnostic findings, photos, serial capture and verification, labour time, parts used, internal notes and customer-facing updates — all stored on the ReturnMate RMA record.
Does it cost extra?
No. Tech ships alongside the ReturnMate platform for stores on a plan that includes warranty and repair workflows. There's no separate app subscription and no per-technician licence.
Store listing artwork · live on the App Store and Google Play
Put the bench in your technicians' pockets.
Tech ships alongside the ReturnMate platform. Book a demo to see the whole workflow — customer return request through to closed repair job.