Brightpearl + ReturnMate
ReturnMate mirrors Brightpearl products, suppliers, customers, orders and warehouses, and posts the return paperwork back: stock corrections as units are received or written off, sales credits when refunds are issued, and purchase credits when the warranty cost belongs to the supplier.
What the Brightpearl connection actually does.
- Mirrors products, suppliers, customers, sales orders, purchase orders and warehouses
- Posts return receipts and write-offs as warehouse stock corrections
- Posts sales credits when refunds are issued
- Posts purchase credits for supplier-responsible warranty cost — the supplier-recovery channel
- Delta sync on a cursor — only changed records move after the first mirror
- Warehouse mapping with per-document posting toggles
Where it earns its place.
Refund on the RMA, sales credit in Brightpearl
The refund event posts a sales credit through the Brightpearl order service — the customer-side paperwork exists the moment the money moves.
Supplier faults become purchase credits
A technician-confirmed fault attributed to a supplier posts a purchase credit — Brightpearl carries the recovery document, ReturnMate carries the evidence.
Stock corrections from dispositions
Restocks and write-offs post as stock corrections against the mapped warehouse, with first-posted-wins dedupe so a changed decision never double-counts units.
Connect Brightpearl.
- Connect with your API credentials
Settings → Integrations → ERP → Brightpearl. Credentials are stored encrypted per shop; a connection test probes the warehouse list to confirm access.
- Map warehouses and set posting toggles
Map Brightpearl warehouses to ReturnMate locations, choose a default, and enable the document types you want posted.
- Run the first mirror
The initial sync pages through your records in resumable batches; delta sync keeps the mirror current afterwards.
Questions about Brightpearl.
Which plans include the Brightpearl integration?
ERP integration is available on the Scale and Enterprise plans.
Are Brightpearl goods-in notes and stock levels synced?
Not yet — both are on the adapter roadmap (each is a per-order or per-product API in Brightpearl, so they need their own paging strategy). Products, suppliers, customers, orders, POs and warehouses mirror today.
What happens if a document type is not supported?
The posting pipeline is capability-aware: unsupported document types are skipped and recorded against the RMA rather than failed, so the return keeps moving and nothing silently errors.
Ask about the Brightpearl integration.
Tell us how you ship with Brightpearl
Volumes, lanes, whether you already have an account — we'll come back within one business day.
Often set up together.
NetSuite
Mirror the suite, post the paperwork: inventory adjustments, credit memos and vendor credits raised from the RMA record.
View integration →ERPDynamics 365 Business Central
Microsoft ERP, mirrored and posted to: sales credit memos and purchase credit memos raised from the RMA record.
View integration →ERPCin7 Core
The deepest ERP connector: products, POs, goods receipts with serial and batch numbers — plus return receipts, stock adjustments and credit notes posted back.
View integration →Wire your stack together.
Start free — 5 returns a month on the Free plan, no credit card required. Billed through Shopify.