GLS + ReturnMate

What the GLS connection actually does.

• European parcel labels via the GLS Web API (ShipIt)
• Parcel and Express products on your GLS contract
• True-origin labels — the customer's address prints as sender on return labels
• Multi-parcel shipments with per-unit weights
• Shipment cancellation from the RMA
• Label PDFs served straight into the portal and admin

Where it earns its place.

How GLS gets connected.

Carrier accounts are set up by our team, not by you. We contact GLS directly, obtain API access against your existing commercial account, and apply it — so you never have to source or handle API credentials.

1. You send us three things

   Your existing GLS account number, written authority for ReturnMate to contact them on your behalf, and your account manager's name, email and phone number.

2. We contact GLS

   Our support team requests API access against your account and handles the paperwork and technical back-and-forth with the carrier.

3. We apply the credentials

   Credentials are stored encrypted against your shop. They are never shown to you and never need to be — there is nothing for you to paste or maintain.

4. We test it end to end

   We generate a test label — including the dangerous goods transport document where it applies — and confirm it works before the carrier goes live for your team.

Turnaround varies by carrier, depending on how quickly they issue API access. Support confirms the expected timeline for GLS when you start onboarding. Don't have an account with them yet? We can help you set one up.